Customer Service Reps
2017-11-17P4P Marketing is a Canadian-based company and leading provider of Customer Contact Centers and Video Chat Services for the full-service moving and storage industry. P4P is a growing and dynamic company with 60 employees working from home throughout North America. Together we qualify and schedule over 60,000 in-home appointments per year for our clients. What we are hiring for? We are hiring Customer Service Representatives to join our growing team! Responsibilities:
- Responsible for following up with customers who have indicated they are interested in our services. This is a work from home position with warm leads provided.
- The role requires shift work and flexibility is an asset. All successful candidates can expect part-time hours with the possibility of hours leading into full time.
- Hours of operation in Eastern time are from 8am to 12am Monday – Friday, 9am – 9pm Saturday and Sunday 9am – 10pm. You will be scheduled during these times and will be expected to work at least one weekend shift each month with the possibility to move to a preferred shift depending on performance.
- Senior customer service agents have an opportunity to train and mentor new hires on exceptional customer service and operating systems (this includes providing praise and constructive feedback).
- Coordinate and communicate effectively with team members and other departments.
- Two years’ experience in customer service or a call center environment considered an asset.
- Proficiency with computers and the ability to learn new software.
- Positive attitude and the desire to help people.
- Able to multi-task and adapt quickly in a fast-paced environment.
- Self-motivated to work productively in a virtual environment.
- Must have a quiet work environment at home.
- Personal computer (Windows 7 or higher/ Mac OS X) and USB Headset.
- High speed internet with direct connection (no Wifi, Hubs or Satellite connections). Minimum speeds of 15mbps download and 5mpbs up.
- Flexible work environment and opportunity for growth within the company
- Competitive wages
- Work from home position
- Benefits available
- Why do you feel you would be a great addition to our team?
- What kind of phone experience do you have?
- What kind of computer experience do you have?
- How soon would you be able to start?
- What made you apply to P4P?
- What is your schedule availability?
- Anything else you think is interesting about yourself
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